Dissatisfied with care
We always strive to provide safe and professional care. However, sometimes situations may arise where you as a patient do not feel satisfied, or where you and the healthcare professional have different opinions about the treatment or the way you are treated.
It is important for us to listen to your views. By telling us what didn't work, we can improve and prevent similar things from happening again.
Once we have received your form, you will receive a written reply within three weeks. Please note that the decision cannot be appealed. If you wish to proceed, you can contact
Inspectorate for Health and Social Care (IVO)
You can contact the IVO if you feel that the care has been inadequate. Please note that the IVO does not investigate financial compensation issues. Telephone: 010-788 50 00 Website: www.ivo.se
Svedea Patient Insurance
If you have suffered a permanent injury, you may be entitled to compensation through our patient insurance with Svedea. Telephone: 0771-160 190 Website: www.svedea.se
GDPR - short information
The personal information you provide will be used solely to handle and follow up on your complaint. The information will be retained for as long as required by applicable law and will be shared only with the relevant healthcare staff.
Comments and complaints form
Download and fill out the form if you are dissatisfied with the care or service you received from us. Submit it at the front desk or send it by regular mail or email: info@t4confident.com. A response will be sent back by regular mail within 4 weeks of receiving your form.